I write honest reviews…and the products I’ve review, go over the pro’s and cons. They say if you haven’t anything nice to say, don’t say it at all…but I’m hoping in this case, it will help the company provide better service to their customers, and prevent further miscommunication.
Eco-Homestore.com is a small business located in New Mexico:
They’ve got some good products…AND I had a Groupon. In all honesty, that’s the only reason I bought into it.
Lack of communication, and desire to cater to customers needs.
After placing an order on May 27th. I did not hear back from them, until after I reached out to them on June 11th, politely asking where my order was. The customer service “rep”, was clearly on her cell phone and too busy to take the time to talk to me. She told me she’d call me back. I had asked to be reimbursed for the shipping due to a time inconveience. I was sent back an email explaining their shipping policy.
They send me an email apologizing for “me not being happy with the resolution”. That they cannot reimburse for shipping. I write back and tell them…it’s not that they CANT they WONT. Number one mistake in customer service! I file a complaint with Groupon AND Pay Pal…and they reluctantly reimburse me for HALF the shipping.
Even WORSE. Part of my order was missing!!! I discovered this today-my flatware that was supposed to come with my “Starter kit”…not there!
It’s not worth the hassle of contacting them, or even dealing with a business such as this…especially after they sent me this message on Pay Pal:
I sent a polite email. Called. Asked POLITELY. I am sorry that you are stressed out while running your business and did not expect the massive Groupon orders that came in.
Remember, honesty is the best policy in customer service. Nobody’s perfect…but when a customer asks for a simple request when they’re unhappy and a business can’t provide that…well poo poo on you.
Thank you Groupon for your help on resolving this issue. Eco-Homestore…perhaps we’ve both learned a lesson here.